Maintain · Refresh · Retain
A website is not finished.
It is either looked after or left.
WordPress moves quickly. Core updates, plugin patches, search results that shift under you, content that quietly ages. We keep all of it in hand so you can get on with running the business.
Every 24 hours
A full backup, stored miles from your server
Continuously
Security monitoring and malware scanning
Every month
An SEO report, and keyword changes based on it
01 / Three things, stacked
Maintain keeps it safe.
Refresh keeps it current.
Most clients start on Maintain and add Refresh once they see how much a stale site costs them. Retain is for anyone who wants proper time booked in each month.
The baseline
Keep it online, secure and quick
Everything needed to stop a WordPress site quietly falling over. Monitored, patched, scanned and backed up, with us doing the fixing rather than reporting the problem.
Right for almost every site we look after, including ones built elsewhere.
Ask about this plan →
Security monitoring
Continuous watching for breach attempts. If a site on an active plan is compromised, we recover it.
Malware detection and removal
Regular scans, and we clean up and repair the damage if anything gets through.
Daily off-site backups
A copy every 24 hours, stored miles from your hosting servers rather than beside them.
Software updates
WordPress core, theme and plugins kept current, applied carefully and checked afterwards.
Uptime alerts
We hear about an outage before your customers do, and we act on it.
Speed checks
Load times reviewed so the site does not creep slower as content and plugins build up.
Maintain, plus content
Keep it moving, and keep it ranking
A set number of updates each month so the site changes, which readers notice and search engines reward. Content is the difference between a site that earns and a site that just exists.
Right for businesses with prices, stock, events or offers that shift through the year.
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Monthly SEO report
What people actually searched to find you, and copy and keyword changes made off the back of it.
Updates to existing pages
Prices, services, staff, opening hours. Send us the change and it is done.
New pages
A new service or location added properly, matching the design and internally linked.
Image updates
New photography swapped in, cropped and compressed so it does not slow the site.
Testimonials and reviews
Fresh customer words added where they do the most good.
Blog articles
Written or edited and published, giving search engines a reason to come back.
Maintain and Refresh, plus hours
Time booked with us every month
A block of our time each month to use as you see fit. Landing pages, a campaign, a shop tidy-up, a long list of small jobs. No haggling over each request.
Right for busier businesses, and for anyone who would rather not do site admin at all.
Ask about this plan →
Set hours each month
Agreed up front, spent on whatever matters most that month.
Priority in the queue
Retained clients go to the front when something urgent lands.
Works on inherited sites
We will take on a site built by someone else and look after it as if it were ours.
A short monthly note
What we did and where the time went, in plain English.
Campaign support
Landing pages, tracking and forms set up alongside your advertising.
One point of contact
Darren, who already knows how your site is built.
★★★★★
“Updates and changes are always handled efficiently, and he always spots what needs to be done before we even ask.”
02 / What goes wrong when nobody is watching
Neglect rarely shows up as a broken site. It shows up as a quiet one.
Out of date plugins
Most WordPress break-ins exploit a known hole in an old plugin. The fix was published months earlier. Nobody applied it.
Slipping rankings
Search engines favour sites that change. A site untouched for two years drifts down the results while competitors who post monthly drift up.
Backups in the wrong place
Plenty of providers keep your backup on the same server as the site. When that server fails, both go together and the site gets rebuilt from scratch.
Content that dates you
Last year’s prices, a team member who left, a Christmas banner in March. Customers read all of it as a sign of how you run things.
03 / Time in the bank
Hours you can spend on whatever comes up.
A retainer books a set number of hours with us each month. Spend them on new pages, a product launch, a landing page for a campaign, or just a long list of small jobs you have been putting off.
You do not need to know in advance what you will use them for. You email, we get on with it, and you see where the time went in a short monthly note.
Works on sites we did not build. Inherited a site from another agency? We will take it on and look after it.
No hourly haggling. A fixed monthly figure, so you can ask for the small change without wondering what it will cost.
The same person each time. Darren already knows how your site is built, so nothing needs re-explaining.
“Darren came to the rescue when my hosting company pulled the plug. He worked quickly and had us back online within 24 hours, and went the extra mile to get it sorted.”
04 / Straight answers
Before you commit to a monthly bill.
If a plan is not right for you, we will say so. A quiet brochure site with five pages may not need one.
No. You can email us whenever you need something and we will quote for the job. A plan simply makes it cheaper, faster and predictable, and it means somebody is watching the site when you are not thinking about it.
Yes, and a good part of our maintenance work is exactly that. We start with a review of how it has been put together and tell you honestly what state it is in before you commit to anything.
Text and price changes, new images, a new page, a testimonial, a blog article. If a request is genuinely a new build rather than an update, we will say so and quote it separately.
Realistically six to twelve months of steady work, not weeks. Anyone promising page one by next month is guessing. We report monthly so you can see the direction rather than take our word for it.
On an active Maintain plan we recover it. We remove the malware, repair the damage, restore from a clean backup if needed, and then close the hole that let it in.
Yes, monthly. No twelve month tie-ins. If you leave, you keep the site, the domain and the backups, and we will hand everything over properly.
In their words
What our clients say
about working with us.
ultra_mad_lizzie
★★★★★
I've used Darren to create numerous websites for me over the years. His expertise, quality of work, customer service and speed at which he turns things around is exceptional. My coaching website is performing really well, getting me plenty of clicks and enquiries and Darren has set it up in such a way that I can make many adjustments myself which in turn saves me money. I have recommended Darren to others many times and if you are reading this review then please do reach out to him as he is certainly the right person for the job!
Carol Davies
★★★★★
Last year when I decided that my business needed a website I was referred to Darren. From day one he talked me through the various options and packages and he advised on what was best for a business like mine. Darren handled everything from the photos to the content and he has been handling my website with great success ever since. He has lots of experience in developing websites for smaller businesses and start ups and takes a personal interest in his customers website performance.
John Lee
★★★★★
I couldn’t recommend Darren high enough He has recently built My New website and it is much better than expected. He went above and beyond to make sure I was happy with everything. And did much more for me than he quoted for which I’m very grateful for his after-care service has been 2nd to none reaching out to me on a few occasions to notify me of a few things regarding my website if you’re looking for a website Look no further I highly recommend him to anyone.
WPMC Accounts
★★★★★
I have nothing but praise for Darren - he was so helpful and provided excellent guidance every step of the way with creating our new website. The layout and colours of the website are beautiful and we are delighted with the end product. He was generous with his time and also exceedingly patient with someone who lacks IT skills!
David Stokes
★★★★★
The man’s a wizard! I am delighted with both the results, a the process. Super responsive, efficient, patient, good-humoured and extremely knowledgeable. I would 100% recommend. I am very glad there are people out there who have the skill to turn my half-baked ideas into a beautiful, functional reality! Thank you.
Tim
★★★★★
Darren has been looking after our website for some time, and he’s been fantastic to work with. He’s reliable, proactive, and quick to resolve any issues that arise. Updates and changes are always handled efficiently, and he always spots what needs to be done before we even ask. It’s a real comfort knowing our site is in such capable hands — we’d highly recommend Darren to anyone looking for dependable website support.
Grants Administrator
★★★★★
Darren is a fantastic website designer and has made our website far more professional looking and user friendly. Darren is very quick to respond and extremely knowledgeable. He was able to take our ideas and make them a reality. I would not hesitate in recommending Darren to others and look forward to continuing to work with him in the future.
Jessica Hughes
★★★★★
Highly recommend, very knowledgeable and has come up with some great suggestions of things we hadn't thought of. Plus ongoing support and new ideas. Very happy with end result and much prefer working with another small business such as ourselves!
Maison Pro
★★★★★
Darren has been so helpful and supportive in turning our website from something very basic to something smart, modern and user friendly. His advice and suggestions were also really appreciated when it came to the design of the site and we felt that he really took onboard our brief. We are really pleased with the end result - we would definitely recommend!
Glass Inspirations
★★★★★
From the very beginning, Darren has been open, honest and a true pleasure to collaborate with on our new website. His dedication and expertise throughout the process has been instrumental in creating an engaging website that we are incredibly proud of. Thank you Darren for your continued support and commitment to excellence - We'd highly recommend your services to any potential companies looking to spruce up their websites!
Jenny Goulding
★★★★★
Darren has fixed our previously broken website - making it much more user friendly/ accessible. He continues to support on an ongoing basis. Comms were excellent and speedy. Many thanks and happy to recommend.
Anna Malone
★★★★★
Darren has been great to work with whilst developing my website. He has been supportive and informative throughout the process resulting in a Website that I am delighted with. I would recommend Darren to anyone starting a business that needs a website and isn't sure what they should be doing. Thanks Darren!
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